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Calculated security
Local service only in Germany partly in Benelux, Austria and Switzerland

Although modus AOI-systems do not need a lot of preventive maintenance, it is recommended to organise a regular check up. It extends the lifetime and the reliability of the systems. Mechanical components may exhibit signs of natural aging. A once per year preventive maintenance call is advisable and reduces downtime. Three versions of service contracts are available for the customers.


Serviceverträg

Basic service contract

Premium

Premium plus

Telephone-Support

max. 6 x per month Reaction within 8 hours during modus working hours.

Telephone-Support

max. 12 x per month Reaction within 8 hours during modus working hours.

Unlimited Telephone-Support

Reaction within 8 hours during modus working hours.

Remote-Support

max. 6 x per month Reaction within 8 hours during modus working hours.

Remote-Support

max. 12 x per month Reaction within 8 hours during modus working hours.

Unlimited Remote-Support

Reaction within 8 hours during modus working hours.

Yearly preventive maintenance call

Security inspection, Cleaning (scanner glass, case, filter in the ventilation system) Inspection of the calibration and if necessary after calibration

Yearly preventive maintenance call

Security inspection, Cleaning (scanner glass, case, filter in the ventilation system) Inspection of the calibration and if necessary after calibration

Yearly preventive maintenance call

Security inspection, Cleaning (scanner glass, case, filter in the ventilation system) Inspection of the calibration and if necessary after calibration

Local support

max. 5 x per year Reaction within 48 hours during modus working hours

Unlimited Local support

Reaction within 24 hours during modus working hours

including call-out fee

including call-out fee

including material